Shipping & Return Policy2017-02-09T12:51:19+00:00

Shipping & Return Policy

We deliver the products Australia worldwide using Australia Post. Shipping costs are influenced by the size and weight of the product and your location. Exact Shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 2 business days. Shipping times are estimated at between 3-7 business days depending on your location within Australia.

Shipping Destinations

Masterpiece Pictures, Australia ships goods Australia wide and internationally. We accept international orders too through our website, please contact us on +61 2 9519 4477 to enquire about a special order

Transaction Currency

All the transactions are processed in Australian Dollars (e.g. AUD $ 100.00).

Pricing Policy

All of the Prices are in Australian dollars (AUD) and include GST (Goods and Service taxes) as of .. Product prices are regularly updated when the prices change is received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with the prices of the product and we shall endeavor you with a more competitive price.

Refund Policy

Please choose carefully. We DO NOT normally refund if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been incorrectly described, differ to the product purchased or do not perform as advertised.

Acceptance of Order

We reserve the right to refuse or cancel any order. In such event, your sole recourse shall be the return of amounts paid by you related to such order (if any).

Complaints

If you wish to lodge a complaint relating to any part of our service please contact us. All complaints will be responded to within 2 working days and resolved in an equitable manner. We receive very few complaints but record all problems and try to use them as a way of continually improving our service.